Privacy policy

This legal text gives you details of how we collect and process your personal data through the use of our website https://aloratur.com/, including any information you may provide to us through the site when you book a service or provide your details through the form enabled for that purpose.

By providing us with the data, we inform you that our services are not possible for those people who are prevented by regulations from giving consent, so when you send us the forms, you guarantee that you have sufficient capacity to grant consent.

Below, we inform you about the data protection policy of: Aloraturiaventur, SL

1. Data controller.

Contact details of the person in charge:
Aloraturiaventur, SL, with CIF: B93425239 and address at: Calle Alegría, 4 29500 Álora Málaga and telephone: 951 204 783.
Email: accounting@aloratur.com

Registered in the Mercantile Registry of Malaga, on September 1, 2015, in Volume 5433, Book 4340, Folio 190, Section 8, Sheet MA129898, I/A 1.

Aloraturiaventur, SL, is responsible for your data. (Hereinafter “we” or “our”).

2. What data do we collect?

The General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person. This does not include anonymous or aggregated data.

Personal data that may be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activities, owned by Aloraturiaventur, SL

We may process certain types of personal data on our Website, which may include:

Identity details: Name and surname.
Contact: email and phone.

We do not collect any data relating to special categories of personal data (ethnic or racial origin; political opinions; religious or philosophical beliefs; trade union membership; health; genetic data; biometric data).

If we require you to collect personal data by law or according to the terms of our contract and you refuse to provide it, we may not be able to perform the contract or provide the service, and you must notify us in advance.

3. How do we collect your personal data?

The means we use to collect personal data are:

Through the form on our website, contact email, telephone or postal mail, when:
- Request information about our services.
- Book one of our services.

To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if it is deemed not to comply with legal or regulatory requirements. We will attempt to explain the reasons in such cases, although we cannot guarantee it.

Through technology or automated interactions: We automatically collect technical data about your equipment, browsing actions and usage patterns, through cookies or similar technologies (for more information, see our cookie policy).
Through third parties: Google (analytics or search data), outside the European Union.

4. Purpose and legitimacy of the use of your personal data

Most common uses:

Formalization of a contract between Aloraturiaventur, SL and you.
When you give your consent to the treatment.
Compliance with legal or regulatory obligations.
When necessary for our legitimate interest or that of a third party.

You can revoke your consent by sending an email to accounting@aloratur.com or by consulting the corresponding section to exercise rights.

Purpose: We will only use your data for the purposes for which it was collected, unless we reasonably consider it necessary to use it for another compatible purpose, after formal notification.

5. How long will we keep your data?

They will be kept for the time necessary to fulfill the original purpose and to determine possible liabilities arising from the processing of the data, in accordance with applicable regulations.

Subscriber data via email or form: from subscription to cancellation.

6. Minors

Aloraturiaventur, SL not authorize Children under 14 years of age are asked to provide personal data through the available means (web forms, email, etc.). Those who provide data declare that they are over 14 years of age, thereby releasing the company from liability.

If a minor has provided data, you should contact us to exercise your rights. If the services are directed at minors, we will provide ways to obtain authorization from parents or guardians.

7. Exercising Data Protection Rights

You can apply, by mail or to the registered office, along with a photocopy of your ID card or other identity document, to exercise:

Right of access.
Rectification or right to be forgotten.
Limitation of processing (data kept only for claims).
Opposition to treatment (except for legitimate exceptions).
Data portability to another controller.

You can use the templates available from the Spanish Data Protection Agency. If you disagree, you can file a complaint with the AEPD. You can request proof of identity from us to ensure that we only respond to the data subject.

We respond within the legal timeframe of one month; if the request is complex, the delay will be notified.

8. Data communication: provision of services

We may share data with third-party processors, such as:

IT and systems providers.
Professional advisors (lawyers, auditors, insurance companies).

These third parties will process your data only according to our instructions, with security and confidentiality measures in place. You can request a list of these providers by email. accounting@aloratur.com.

9. Data Security

We have implemented appropriate measures to prevent the loss, unauthorized use or access, modification, or disclosure of your data. Only authorized personnel, bound by confidentiality agreements, may access it according to our instructions.

We have procedures in place to handle potential data breaches; we will notify you and the Supervisory Authority if one occurs, in accordance with Articles 33 and 34 of the GDPR.

10. Communications via WhatsApp

In accordance with the provisions of Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that, prior express consent of the clientAloraturiaventur, SL may use the instant messaging application WhatsApp for sending text messages with important and necessary information related exclusively to the management and provision of the contracted products or services.

By accepting this privacy policy and ticking the corresponding box on the booking or contact forms, the customer expressly authorizes to receive such communications through the mobile phone number provided during the hiring process.

Under no circumstances will this channel be used to send unsolicited advertising or commercial communications unrelated to the product or service contracted, unless there is specific additional consent for this purpose.

The client may withdraw your consent at any time To receive messages via WhatsApp, send an email to reservations@aloratur.com or by writing to the postal address indicated in section 1 of this policy.

WhatsApp communications will be conducted through channels that comply with the privacy and encryption requirements established by the application itself, although the client should be aware that it is a third-party service with its own terms of use and privacy policy.

Regulations governing the public use of Caminito del Rey

Mandatory operating rules:

To visit the Caminito del Rey It will be mandatory to have the corresponding ticket, which will include the date and time of the visit; this ticket is also necessary to leave the site. Access will always be via the northern area (through Ardales), unless otherwise authorized, so that visitors always descend.
Visitors under the age of 18 must be accompanied by an adult and must prove their age with their ID card, passport or family book.
The person carrying the ticket will be the beneficiary of a civil liability insurance that will cover any contingency that occurs during the visit from the entrance to the walkways until the exit from them, but provided that said contingency has not occurred due to non-compliance with the established rules, or due to the exclusive fault of the visitor.
Visitors with reservations must arrive at the chosen access area at least 30 minutes before the time indicated on the reservation receipt for the visit, in order to organize the visiting groups.
Visitors with valid tickets will have direct access to the walkways via the north entrance. Access is only permitted through designated areas; entry and access from any other point along the route, especially via the railway tracks, is strictly prohibited. The Provincial Council and any entity managing the facility are exempt from any liability arising from unauthorized access.
Visitors are required to wear correctly any safety equipment that may be provided to them at the entrance.
Pedestrians must always keep to the right, a rule that must be observed especially on the walkways. When overtaking on these walkways, extreme caution must be exercised to avoid endangering anyone standing on the railing near the gorge.
All persons who access the Caminito del Rey, and therefore to the Desfiladero de los Gaitanes Natural Area, must observe these rules as well as all those required in this area by the competent department for the environment.

Given that the visit takes place in a protected natural area with narrow passages at great heights, especially its walkways, and in order to preserve the natural values of the place and avoid endangering your own safety and that of other visitors, the following prohibitions must be observed in general:

Using inappropriate footwear for hiking (it is totally forbidden to use flip-flops, high heels or any other footwear that is not suitable for this activity or that may cause ankle injuries or falls) and wearing clothing inappropriate for the season in which the route is carried out.
Picking up children or people of any age at any point on the walkways is prohibited.
Use a harness or any restraint device on the "lifeline" (cable) located on the walkways, as it is an obstacle that crosses the walkway and can endanger other visitors, potentially causing falls into the void.
Carrying backpacks, bags, purses, or any other bulky transportable items is prohibited. The use of selfie sticks, walking sticks, and crutches is also forbidden.
Failure to use correctly the safety elements that may be provided or indicated at the access to the walkways.
Use an umbrella in case of rain. Wearing a raincoat or similar garment is mandatory in such cases.
To abandon or throw away trash.
Light a fire.
Smoking any type of substance.
Consuming alcoholic beverages and any food not included in the recommendations section (water, energy drinks, chocolate bars, energy bars, nuts and fruit).
Taking photographs or recordings with a tripod or any other element that may obstruct the smooth flow of other visitors.
Using drones or similar devices is prohibited, except with express authorization from the relevant Department for the environment, as they cross a Natural Area with a significant bird community.
Access this space in the company of animals.
Bathing in the river or its pools.
Enter the canal tunnels.
Leaving the designated path in the Valle del Hoyo area (risk of causing landslides).
To uproot plants or parts of them.
Shouting or listening to loud music.
Undress, take off your shoes or lie down in this space.
To damage rocks and other geological elements, such as fossils.
To create graffiti or any type of inscription, both on natural and artificial elements.
Scattering the ashes of the deceased.
Access with a baby stroller or similar, or with wheelchairs or with any accessory that could hinder a possible evacuation.
Access to the premises with children under 8 years old.
Selling and reselling tickets (reservations) or counterfeit versions of them.

Visitors are obliged to strictly comply with these Rules of Use as well as any others that may be adopted by the responsible personnel in response to unforeseen or unexpected circumstances:

Visitors must respect the rules and instructions of the Control and Information staff, as well as the Security personnel, when entering the premises and throughout their visit. Extreme caution should be taken to avoid falls, and visitors are asked to cooperate with keeping the premises clean.
Failure to comply with the above rules will empower the responsible personnel or authority to expel anyone who violates them.
The company reserves the right to close, limit, and/or temporarily suspend the visit, including access days and times, for reasons of safety, conservation, repair work, weather conditions, and force majeure. The visit date may be changed within a two-month period. This change is always subject to availability. No other circumstances will be considered for refunds or exchanges of tickets.
In any case, orders and/or recommendations issued at any time by the staff managing the Caminito, Environmental Agents or state security forces and guides will be mandatory. Caminito del Rey

The holder and companions of this guided tour by the company Álora turiaventur sl accept each and every one of the “Regulations governing the public use of the Caminito del Rey".